Shoppers Drug Mart Prescription Refill: How to Refill

Refilling a prescription usually means waiting in line, but Shoppers Drug Mart’s digital pharmacy eliminates that wait with a simple three-step online process. This guide walks through exactly how to log in, refill, view history, and use the app — including the phone option for those who prefer a human voice.

1. Create your health profile
2. Connect to your pharmacy
3. Request refills online

Steps to refill a prescription online: 3 · Online refill portal: mypharmacy.shoppersdrugmart.ca

The table below summarizes the key facts about Shoppers Drug Mart’s prescription refill service.

How to log in to Shoppers Drug Mart prescription portal?

Logging in starts with a mypharmacy account linked to a Shoppers Drug Mart location. The portal is available on web and mobile.

Create your health profile

• Visit mypharmacy.shoppersdrugmart.ca and select “Create account.”
• Enter your name, date of birth, email, and contact number (Pharmacy 575 – Step-by-step guide).
• Set a password and verify your email to activate the account.

Connect to your pharmacy

• After login, link your profile to the Shoppers Drug Mart store where your prescriptions are filled (Shoppers Drug Mart – My Health Dashboard).
• You can search by store name or use the store locator tool.

Access your prescriptions dashboard

• Once connected, the dashboard shows active prescriptions, refill counts, and last fill dates (Pharmacy 575 – Step-by-step guide).
• Password reset is available via email if you forget credentials.

Once the account is set up, the full digital dashboard becomes accessible, streamlining prescription management.

How to refill a prescription online at Shoppers Drug Mart?

Once your profile is set up and linked, refilling is a matter of a few clicks.

Request a refill from the dashboard

• Log in and go to “My prescriptions.” Select the medication you need refilled (Healthline – How to refill a prescription).
• If refills remain, the request can be processed without contacting your doctor.
• If refills are exhausted, the system will notify you that prescriber authorization is needed (Healthline – How to refill a prescription).

Choose pickup or delivery

• Select your preferred store for pickup or check if delivery is available at your location (Shoppers Drug Mart – Digital Pharmacy Services).
• Some stores may offer automatic refill options in addition to on-demand requests (Cyber-Seniors webinar on YouTube).

Confirm and track the order

• Review the details and submit the request. Refill requests are processed during pharmacy hours unless using the app’s 24/7 feature (Healthline – How to refill a prescription).
• You’ll receive a notification (email or app push) when the prescription is ready for pickup.

This process ensures that patients can maintain their medication schedule without unnecessary delays.

How to view your prescription history at Shoppers Drug Mart?

Your prescription history is stored in the mypharmacy portal and includes both active and past medications.

Navigate to ‘My prescriptions’ section

• After logging in, click on “My prescriptions” to see a list of all prescriptions from associated stores (Shoppers Drug Mart – My Health Dashboard).
• The list includes refill dates, remaining refills, and medication details.

Filters for date range and medication

• Use the filter options to narrow by date range or specific medication name.
• This feature helps track multiple prescriptions over time.

Download or print history

• You can download a PDF of your history for personal records or to share with a healthcare provider.
• Printing is also available directly from the dashboard.

The implication: Having digital access to your full prescription history reduces the need for paper receipts and manual tracking. For people managing multiple medications, this is a practical time-saver.

What is the phone number for Shoppers Drug Mart prescription refill?

Not everyone wants to use the web. A phone call to your local pharmacy is a reliable alternative.

Find your local Shoppers Drug Mart pharmacy number

• Use the store locator on Shoppers Drug Mart’s Digital Pharmacy page to find your nearest store’s direct line.
• Each pharmacy has its own phone number, so calling the store directly is most efficient.

Call the general customer service line

• The national customer service number is 1-800-746-7737. This can route you to the right store or provide general account help.
• When calling, have your prescription number and personal details ready (Healthline – How to refill a prescription).

Phone refill steps

• Tell the pharmacist which prescription you need refilled and your preferred pickup time.
• If refills remain, they can process it immediately; otherwise they’ll request authorization from your doctor (Healthline – How to refill a prescription).

Choosing between phone and online refills depends on your preference for speed versus account management.

How to use the Shoppers Drug Mart Pharmacy app?

The Shoppers Drug Mart Pharmacy app puts the digital refill process on your phone with extra features like push notifications.

Download from App Store or Google Play

• The app is free and available for iOS and Android. Search “Shoppers Drug Mart Pharmacy” in your app store (Cyber-Seniors webinar on YouTube).
• No additional sign-up is needed; use your existing mypharmacy account credentials.

Log in with your mypharmacy account

• Open the app and enter your email and password. The same login works across web and mobile (Shoppers Drug Mart – My Health Dashboard).
• You can also set up biometric authentication (fingerprint or face) for quicker access.

Request refills, set reminders, track orders

• Tap “Refill” on any active prescription, choose pickup or delivery, and submit.
• Turn on push notifications to know when your order is ready.
• The app also supports vaccine bookings and prescription transfers.

This mobile access ensures that prescription management is always at your fingertips.

“Refilling prescriptions is as easy as 1-2-3: create profile, connect to pharmacy, request refills.”

Shoppers Drug Mart – My Health Dashboard

“Manage prescriptions, refills, renewals, and pharmacy services online with Digital Pharmacy.”

Shoppers Drug Mart – Digital Pharmacy Services

“If refills remain, the pharmacy can usually process the refill without doctor involvement.”

Healthline – How to refill a prescription

“Place requests 3 to 5 days before running out.”

Pharmacy 575 – Step-by-step guide

For the patient who needs to refill a maintenance medication without a trip to the store, the digital route is clearly faster and more convenient. But the phone option remains a reliable backup — especially for those who aren’t comfortable with online accounts. The real value of the mypharmacy portal and app lies in giving you choices: web, phone, or mobile, all centred on the same prescription records.

Frequently asked questions